Privacy Policy

Who we are

This website is operated by Rowan Flooring Limited (company number 14465211), registered office 2A Bank Street, Tonbridge, Kent, TN9 1BL ("Rowan Flooring", "we", "us", "our"). We are the data controller for the personal information described below.

What we collect

When you submit a quote request through this website, we collect: your name, phone number, email address, postcode, and details about the job (room, approximate size, timing). We do not collect any other personal information through this site, and we do not use tracking or analytics cookies (see our Cookie Policy).

Why we collect it

We use this information solely to respond to your quote request, to contact you, discuss your flooring job, arrange a measure, and provide a quote. This is necessary to take the steps you've asked for before entering into a contract with us.

How we store it

Your details are stored securely and are accessible only to authorised Rowan Flooring staff, for the purpose of responding to your enquiry. We keep enquiry details for as long as reasonably necessary to respond to you and for a reasonable period afterwards in case you get back in touch, after which they are deleted.

Who we share it with

We do not sell or share your information with third parties for marketing purposes. Your details are used only by Rowan Flooring to respond to your quote request.

Your rights

Under UK data protection law, you have the right to ask us for access to, correction of, or deletion of your personal information, and to object to or restrict how we use it. To exercise any of these rights, contact us at info@rowanflooring.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your information properly.

Children

This website is not directed at children and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this policy or how we handle your information, contact us at info@rowanflooring.com or 01892 838092.